Reference

Terms That Govern Your 8toto Account

These terms set out what you agree to when you open and use your 8toto account — from how deposits via DANA, OVO, and GoPay are handled to how disputes are resolved. Access is available where local law in Indonesia permits.

Account eligibilityWallet & payment rulesDispute processAccount suspension policyJurisdiction notice
8toto Terms That Govern Your 8toto Account
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or if you want to raise a concern about how they have been applied to your account, our support team can help. Reach out through any of the channels below and reference your account ID so we can pull up your case quickly.

Live Chat Open the chat widget from your account dashboard. Available during operating hours for account and terms queries.
Email Support Send your question to our support address. Include your registered email and a brief description of the terms issue.
Help Centre Our help centre has a dedicated section for account rules and policy questions — search by topic to find the relevant clause.
HOW WE HANDLE THIS

Account Security and Data Under These Terms

Your account data is stored securely and accessed only for the purposes described in these terms — processing transactions, verifying identity, and resolving disputes. Here is how we approach the four areas that matter most to your account.

Data retention

We keep your account records for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold.

Cookie use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference — DANA, OVO, or GoPay. No tracking cookies are set without your consent.

Account security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Requesting changes

To update your registered details or request account closure, submit a verified request through live chat or email. Identity verification is required before any change takes effect.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours is not here, live chat is the fastest way to get a direct answer.

Yes. Every transaction on your account — whether via DANA, OVO, or GoPay — is governed by these terms alongside the individual wallet provider's own conditions.

We will always notify you through your registered account before changes take effect. Continued use after the notice period counts as acceptance of the updated terms.

Depending on the breach, we may suspend access, withhold pending withdrawals pending review, or close the account permanently. You will be notified with a reason where permitted.

Contact support via live chat or email with your account ID. We will process a data summary request within the timeframe required by applicable law in your region.

Access and enforceability depend on local law and the eligible region you are in. Where Indonesian law sets a stricter standard than these terms, local law takes precedence.

Raise a dispute through live chat or email, referencing your account ID and the specific decision. Our team will review and respond with the applicable clause and next steps.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.