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How 8toto Handles Your Personal Data

This privacy policy tells you exactly what data 8toto collects when you open an account, make deposits via DANA, OVO, or GoPay, and use our platform — and what we do with it.

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8toto How 8toto Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, update, or request deletion of your personal data, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or via the help centre. We aim to respond to all data-related requests within the timeframe required under applicable law in your region.

Live Chat Open your account dashboard and tap the chat icon to reach our support team. Privacy requests submitted here are flagged for the data team and handled separately from general account queries.
Email Support Send your data request or privacy question to our support email address listed in the help centre. Include your registered phone number so we can verify your identity before actioning any changes.
Help Centre Our help centre has a dedicated privacy section where you can read about your rights, submit a data access request, or find answers to common questions about how we store your information.
HOW WE PROTECT YOUR DATA

Security, Cookies, Retention and Access

We apply standard encryption across your account sessions and payment flows. Cookies are used to keep your session active and to remember your wallet preferences — you can manage cookie settings through your browser at any time. If you close your account, we retain only the data we are legally required to keep under applicable law in eligible regions, and delete the rest.

Account Security Your login session is protected by encrypted tokens. If we detect a new device or unusual location, we prompt an OTP verification step before granting access to your account and wallet history.
Cookie Controls We use session cookies to keep you logged in and functional cookies to remember your DANA, OVO, or GoPay wallet preference. You can clear or block cookies via your mobile or desktop browser settings at any time.
Data Retention Transaction records linked to DANA, OVO, and GoPay deposits are kept for as long as required by law in eligible regions. Device logs and marketing preferences are cleared on a rolling schedule when no longer needed.
Your Access Rights You can request a copy of the personal data we hold on your account at any time. Submit your request through live chat or email, and we will verify your identity before sending any information.

Common Questions About Your Data and Rights

Here are the questions we hear most often about how 8toto handles your personal data, your rights as a user, and what you can do if you want to change, review, or delete your information.

We collect your name, email address, phone number, and identity verification details. When you transact via DANA, OVO, or GoPay, we log the transaction reference and wallet ID — not your PIN or password.

We do not sell your data. We share only what is necessary with payment processors like DANA, OVO, and GoPay and with identity verification services, all of whom are bound by strict data agreements.

Submit a data access request through live chat inside your account or by email. We will verify your identity first, then provide the data we hold on your account within the timeframe required by applicable law.

Yes. Contact us via live chat or email with your deletion request. We will remove data that is not legally required to be retained. Transaction records may be kept as long as local law in eligible regions requires.

We use session cookies to keep you logged in and functional cookies to remember your wallet preference. You can manage or clear cookies at any time through your mobile browser or desktop browser settings.

Payment credentials stay with your e-wallet provider — we only receive a transaction reference and confirmation. Your wallet PIN and password are never transmitted to or stored on our platform.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.